Returns & Exchanges

At Pintoo, we want you to love your fashion finds; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all garments are unworn, unwashed, and still have their original tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all Pintoo tags and labels remain intact to qualify for a refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund is processed.